Effective Date: 1 September 2026
PE Skin Professional (“PE Skin Pro”, “we”, “our”, or “us”) is operated by EJ Derma Technology Sdn. Bhd. We are committed to providing high-quality skincare products and ensuring customer satisfaction.
Due to the hygienic nature of skincare and cosmetic products, returned items cannot be restocked or resold once opened. Therefore, we only accept returns or refunds for products that are damaged, defective, incorrectly supplied, or incomplete upon delivery.
Please read this Return & Refund Policy carefully before making a purchase.
1. Return Eligibility
You may request a return, exchange, or refund if:
- You received an incorrect product.
- Your product arrived damaged during delivery.
- Your product has a manufacturing defect.
- Your order is incomplete or missing item(s).
To be eligible, you must:
- Contact us within 7 calendar days of receiving your order.
- Provide your order number or proof of purchase.
- Provide clear photographs of the product and its packaging (and, where applicable, the damaged parcel).
- Return the product only after receiving approval from EJ Derma Technology Sdn. Bhd.
- Ensure the product is unused, unopened, and in its original packaging unless the product is defective upon arrival.
2. Non-Returnable & Non-Refundable Items
We are unable to accept returns, exchanges, or refunds for:
- Opened or used skincare or cosmetic products (unless they are defective upon arrival).
- Products damaged due to misuse, improper handling, or improper storage.
- Products purchased due to a change of mind.
- Orders with an incorrect or incomplete shipping address provided by the customer.
- Orders refused by the customer at the time of delivery without a valid reason.
- Promotional, clearance, discounted, or free gift items, unless they are damaged, defective, or incorrectly supplied.
- Gift cards, vouchers, or store credits (if applicable).
- Products purchased through third-party sellers or unauthorised retailers.
For purchases made through our Official Stores on Shopee, Lazada, TikTok Shop, or other authorised marketplaces, please follow the respective platform’s Return & Refund Policy.
3. How to Request a Return
If you believe your order qualifies for a return, please contact our Customer Service team within 7 calendar days of receiving your order.
Please provide:
- Full Name
- Order Number
- Contact Number
- Product Name
- Description of the issue
- Clear photographs of the affected product
- Photographs of the parcel (if damaged during shipping)
Our E-Commerce Team will review your request and respond as soon as reasonably possible.
4. Return Process
- Submit your return request to our Customer Service team.
- Our team will review the information provided.
- If your request is approved, we will provide return instructions.
- Securely pack the product in its original packaging.
- Return the product using the shipping method advised by our Customer Service team.
- Upon receipt, we will inspect the returned product before processing the outcome.
Please do not return any product without prior approval from EJ Derma Technology Sdn. Bhd. Unauthorised returns may not be accepted or processed.
5. Inspection & Resolution
All returned products are subject to inspection upon receipt.
If your return is approved, EJ Derma Technology Sdn. Bhd. may, at our discretion:
- Replace the product with the same item (subject to availability);
- Exchange the product for the correct item; or
- Provide a refund where appropriate.
If the original product is no longer available, we may provide a replacement product of similar or equivalent value or issue a refund.
EJ Derma Technology Sdn. Bhd. reserves the right to reject any return request that does not meet the conditions outlined in this policy.
6. Refunds
Where a refund is approved:
- Refunds will be processed using the original payment method wherever possible.
- Refund processing may take approximately 7–14 business days, depending on your payment provider or financial institution.
- Original delivery charges and any expedited shipping fees are non-refundable unless the return is due to an error by PE Skin Professional.
7. Return Shipping
If the return is due to an error by EJ Derma Technology Sdn. Bhd., such as an incorrect, defective, or damaged product, we will arrange or reimburse reasonable return shipping costs.
If the return does not meet the eligibility requirements stated in this policy, any shipping costs incurred will be the customer’s responsibility.
8. Marketplace Purchases
Products purchased through PE Skin Professional’s Official Stores on Shopee, Lazada, TikTok Shop, or any other authorised marketplace are subject to the return and refund policies of the respective platform.
Please submit your return request directly through the platform where your purchase was mad.
9. Damaged Parcels
If your parcel arrives visibly damaged, we recommend that you:
- Take clear photographs of the parcel before opening it.
- Record an unboxing video where possible.
- Contact our Customer Service team immediately after receiving the parcel.
This information helps us investigate and resolve your claim more efficiently.
10. Limitation of Liability
EJ Derma Technology Sdn. Bhd. shall not be responsible for delays or failure to fulfil return, exchange, or refund requests resulting from circumstances beyond our reasonable control, including but not limited to natural disasters, floods, fires, pandemics, government actions, customs inspections, courier service disruptions, strikes, or other force majeure events.
11. Final Decision
EJ Derma Technology Sdn. Bhd. reserves the right to assess each return request on a case-by-case basis.
Our decision regarding the approval or rejection of any return, exchange, or refund request shall be final, subject to applicable laws.
Nothing in this policy limits or excludes any rights or remedies that consumers may have under applicable consumer protection laws.
12. Contact Us
If you have any questions about this Return & Refund Policy or require assistance with your order, please contact us:
PE Skin Professional
Operated by EJ Derma Technology Sdn. Bhd.
Email: peskinpro.info@gmail.com
Telephone: +60 12-516 4394
Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (MYT)
Website: www.peskinpro.com
Our E-Commerce Team will be happy to assist you.